Terms of service

Welcome to Crystal Stream Egypt. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from www.crystal-stream.store  (the “Site”), you agree to these Terms.

1. Overview

Crystal Stream is a brand offering shower filtration products designed for better hair and skin health. Our website allows you to browse, purchase products, and contact our customer service.

2. Use of the Website

By using the Site, you confirm that:

  • You are at least 18 years old

  • Any information you provide is accurate and complete

  • You will not use the site for any illegal or unauthorized purpose

  • You will not attempt to harm or disrupt the website (e.g. hacking, malware, data scraping)

3. Product Information

We strive to ensure all product descriptions, images, and details are accurate. However:

  • Minor variations may occur due to manufacturing or display differences

  • All prices are in Egyptian Pounds (EGP) and include VAT (if applicable)

  • We reserve the right to change or update product information at any time without notice

4. Orders and Payments

  • Orders placed on our site are subject to availability and acceptance

  • We reserve the right to cancel or refuse any order (e.g. due to pricing errors or suspected fraud)

  • Payments can be made using secure methods like credit/debit cards, Fawry, or cash on delivery (COD) when available

  • By placing an order, you authorize us to charge your selected payment method

5. Shipping & Delivery

  • We ship across Egypt via trusted local couriers

  • Shipping fees and estimated delivery times are provided at checkout

  • Delays due to weather, courier issues, or holidays are outside our control

  • Crystal Stream is not responsible for incorrect shipping addresses provided by the customer

6. Returns & Refunds

Please refer to our Return & Refund Policy for full details.
In summary:

  • You may request a return within 14 days

  • Returned items must be unused and in original packaging

  • Some products (like opened filters) are non-returnable for hygiene reasons

7. User Conduct

You agree not to:

  • Violate any laws or third-party rights

  • Post or transmit any harmful, false, or offensive content

  • Use bots, crawlers, or data mining tools to access or copy site content

  • Attempt to gain unauthorized access to the website or customer data

8. Intellectual Property

All content on this site (logo, product names, text, graphics, etc.) is owned by Crystal Stream and may not be copied, reproduced, or used without permission.

9. Disclaimer of Warranties

Our shower filters are designed to improve water quality, but:

  • Results may vary based on water conditions and individual use

  • We do not make medical claims about curing specific skin or hair conditions

  • Products are offered “as is” and “as available” without warranties beyond those stated

10. Limitation of Liability

To the fullest extent permitted by law, Crystal Stream shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, income, or business due to use of our site or products

  • Any claims exceeding the value of your purchase

11. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the Site after updates means you accept the revised Terms.

13. Governing Law

These Terms shall be governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved by the competent courts in Cairo.

14. Contact Us

If you have any questions about these Terms, please contact:

📧 +20127382811
📍 Cairo, Egypt